Guest services
Frequently asked questions
Guest services
Answers, in detail
How to choose a hotel, book a stay, and reach Soil to Soul Resorts.
10Questions
- Open Hotels or Destinations, choose a house, then check availability on that hotel’s pages. A stay is confirmed only after that hotel accepts the reservation and you receive a confirmation.
- Only the houses and destinations listed on this website. Each hotel publishes its own rooms, rates, and house rules.
- No. Times are printed on the confirmation for the hotel you booked. If a time is not listed, write to connect@soiltosoulresorts.com before you travel.
- Inclusions are shown on the rate for that hotel before you confirm. Your confirmation is the record of meals, taxes, and extras.
- Open the hotel, then use the enquiry form on its restaurant page, or write to connect@soiltosoulresorts.com with the hotel name. Menus and hours live on that restaurant’s page.
- Open the hotel’s venue page and use its enquiry form. Include date, party size, and the hotel. Capacities are only those published on that venue page.
- Each rate has its own window. Approved refunds return to the original payment method. Read the Refunds page and the line on your confirmation.
- The hotel you booked uses details you share to complete a stay or reply to an enquiry. See the Privacy Policy, or write to connect@soiltosoulresorts.com for a privacy request.
- Essential cookies keep booking and language working. Analytics and marketing stay off until you accept them. Details are on the Cookie Policy.
- Request deletion from the guest app or write to connect@soiltosoulresorts.com from the address on the account. A live reservation is not cancelled by closing the login.